My mistake started from the moment I had made my decision to purchase MX4, my first (and will be the last) Meizu product.
I purchased MX4 on 30th of September from Meizu Mart. Yet, it arrived on 28th of October. It was understandable since Chinese had pretty long holiday season on first week of October, and MX4 seemed to be selling like hotcakes on its launch.
Anyways, the phone I had had some coating defect on its rear camera lens.
So I contacted Meizu regarding that particular matter.
Guess what? They said no product is perfect and I had to either live with it or send the phone back at my expense.
Plus, if I send the phone back to them, I will also be responsible for the freight back to me.
At this moment, I was like WTF! But since it would cost like for round trip shipping cost for phone, I decided to live with it. Then another problem came up on very next morning. My MX4 prompted me that there’s newer version of Flyme OS, so I updated it. But right after updating my MX4 with Flyme OS 4.0.3I, IMEI information on my phone got erased for some unknown reason. And I was ended up with totally unusable MX4.
I opened a dispute on PayPal.com regarding this matter and I contacted Meizu Support once again and I asked them to send me the new MX4 as a replacement unit instead of opening the brand new phone to do the fix, which Meizu Support Team said they would. I’ve also asked them to personally inspect the phone before they ship it out so I do not go through unwanted hassles for the replacement phone, which Meizu Support team agreed.
Then Meizu told me to close the dispute so we could go on and proceed with our agreed resolution, so I did and sent my phone back to Meizu on 5th of November and it did cost me approximately .
After waiting for three whole weeks, Meizu finally contacted me to verify the shipping address and told me to send them the shipping. It was 26th of November.
Along with my verification of the shipping address, I asked them again just to make sure that Meizu inspect the phone before it gets shipped out. Meizu Support Team wrote me that they would.
After waiting another two weeks, I finally received the replacement MX4 last night, 9th of December.
However, the MX4 came DOA. It has the touch screen issue that makes the phone completely unusable.
After waiting for two months, I am ended up with this garbage.
Now what the hell am I supposed to do?
Is this some kind of joke for Meizu? The whole experience was simply a nightmare to me.
This was the worst ever experience I had with any phone maker and I am warning everyone who reads it to be AWARE!
Thanks for reading.
And this is to Meizu. SHAME ON YOU!