Hi to All,
I have bought in december an M3 note from MEIZUMART that is the online official reseller for Italy.
I used it until now using my Google account.
Checking the account I noticed that there is also a Flyme account “utente5201301476” that I never created.
I can use the phone without issue, but the fact to have it logged in with a completely unknow and locked account it is not too pleasant.
I dont’know if this account was already present when I bought the phone (that I bought as new) or if it is possible that it was created by mistake by a children of 5 year (there are no checks in account creation?).
This account result tied to my phone number.
I’m unable to logout from this account because I don’t know the password.
I can’t follow the procedure for password recovery because it ask me two secret question.
I have the receipt of the purchase of the phone, the order number of the purchase from MEIZUMART, the product IMEI numbers, the S/N.
I asked to the shop support and they answered me that it is necessary to reprogram my phone at the cost of 45€ + shipping fees.
I was not expecting this kind of response from an official MEIZU reseller.
Did you know where I can request to reset the account?
Thanks in Advance