last edited by Rey
@Laurence-Reeves the m5s is indeed not that popular.
Nonetheless, we still got everything it takes to fix the bug. ;)
As you might have found out already, the bug you have is related to a software issue (camera works with a different app). Therefore, it might be necessary for you to perform a firmware upgrade.
Before I am going to explain to you step-by-step I would like to know, which kind of device it is.
Is it a Chinese or Global one.
You can check this by the packaging being in Chinese or English. Alternatively you can tell me, where she’ve bought it (only Meizu and their official retailers provide real G firmware devices).
Furthermore, it would be helpful to know the firmware version the device is currently running on. To do so enter the Settings>About phone>Build number.
Please be careful, in case you want to post a screenshot and hide your IMEI and S/N (Serial number).