screens freezes

Good evening
my phone(pro 5 64+4) has presented two times freezes, the first time watching a video from the internal memory (hang up with the power button resumed after 1-2 minutes)
the second when I put it to download something and mobile stuck without giving display the screen for the next two hours you have suffered no other need to worry;
the phone is the stock rom.


Meizu m3s

Does the video resume even without display (you can here background music), or your device completely crashes? Does the download finish or carry on without display? Which firmware you using?

completely unresponsive, the screen freezes and does not respond, turn off the device, and then does not open, not charging, not connected to the computer as if it was bricked

after 1 hours completely idle tried to turn it on and it worked

firmware version

Looks like your connection to Meizufans was lost, please wait while we try to reconnect.