Camera does not work.

Hello.

When I turn camera on, the screen is black (although the small thumbnail of gallery, or the shutter are still visible), here is the screenshot: https://www.dropbox.com/s/0jqu1kyu2ge1he0/S41103-023033.jpg?dl=0

I have the newest 3.8.5A firmware and I have cleared the data - nothing helps.
I have also installed another camera app and it also doesn’t work.

I would appreciate any help.

Admin

Sounds like a hardware issue… but can you use the front-facing camera?

Sent from my M353 using Tapatalk

Have you tried re-installing your firmware?

Thanks for the responses.

@samanen I don’t know, because the button responsible for switching between back and front cameras does not show up.

@n0cte I cleared data on my phone… Is there a way to reinstall the software?

@‘Manier’ said:

Thanks for the responses.

@samanen I don’t know, because the button responsible for switching between back and front cameras does not show up.

@n0cte I cleared data on my phone… Is there a way to reinstall the software?

Indeed there is.
Download the firmware file from here: http://meizufans.eu/forum/thread-flyme-3-8-5a-test-firmware
And install it on top of yours while clearing all data. (Backup first)

If the app does not start properly it doesn’t sound like a hardware issue. Try install another camera app like Google Camera:
https://play.google.com/store/apps/details?id=com.google.android.GoogleCamera
If it works then you can be sure that’s not a hardware problem.

Try to clear data specific for the camera.
You probably already did that a couple of posts up.

Unfortunately nothing works :( So it seems it’s a hardware problem…
Anyway, big thanks for all the responses!

My friend is going to Beijing soon, so I guess I’ll ask her to bring my phone to Meizu store along with the warranty… Do you guys think they will be able to fix my phone within 10 days?

The fastest fix would be bringing the device to a Meizu service center.

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