[How-to] Meizu MX5 - Stuck in Guest Mode - FIX
Meizu MX5

Hello all.

This guide is made for Meizu MX5. Dunno if it will work on Pro 5, but you can try and give some feedback about it.
I am not responsible for your bricked phone! As long as you follow the steps, everything should go smooth!

Following this guide will erase all data stored on the phone!!! (you can try to do a dirty flash - not checking the “Clear data” in firmware upgrade - but I am not sure if it will work)

In this topic I will post how I managed to fix my MX5 that was stuck on Guest Mode running FlymeOS 5.1.3.0G.

The symptoms are:

  • after reboot, the phone shows the old user (all apps and data) for about 5-10 seconds and then it switches to a guest user, locking all data and apps on phone.
  • trying to update/downgrade the firmware from the guest user (via downloading and running the zip either from flymeos.com or meizufans.eu gets the phone to the firmware upgrade step but it restarts at “Checking firmware”.
  • ADB doesn’t recognise the phone in Fastboot mode.
    Having all these symptoms, it looks like you are locked to do anything to the phone. In the next steps I will explain how I managed to fix this issue and get the phone working again.

STEPS:
1st STEP:
In Guest mode enter Settings - Apps - All
Start Force closing and removing data and cache from all the apps you can in the apps list (Don’t Force Stop the Settings app because it will kick you out of Settings)! (Clearing the cache grants you some time to do the next steps, so don’t pass this step!)
After you are done, restart the phone, long press power button and choose Restart.

2nd STEP:
After the phone starts, quickly go to your browser (either the stock one or the one that you use as daily).
Go to FlymeOS download page: www.flymeos.com/firmware.html and download the latest firmware available (in my case it was the 5.1.6.0G). You must do this as fast as you can before the guest mode comes into effect once more!
If you did everything as I explained, your phone should be downloading the latest firmware (check in the notification bar that you have a Download icon).
After some time Guest mode will kick in once more, even if you don’t see it, the download is still working in the background so give it some time so that it finishes the download. Depending on your internet speed, I would recommend leaving the phone for about half an hour - 1 hour to finish the download (just don’t restart or shutdown the phone).
At this step you can try also to upload a update.zip allready downloaded on your PC. The thing is that you have to move the zip on the internal storage of the phone BEFORE the Guest Mode kicks in!

3rd STEP
After some time the download should have finished (as I said in the previous step, depends on your network speed).
You have to repeat the 1st STEP once more, Force stopping and clearing cache and data from apps in Settings - Apps - All menu.
After you force stopped all apps and cleared data and cache from them, restart the phone once more (Long press Power Button - Restart).

4th STEP
After the phone restarts you should be once more in normal User mode.
You need to acces the stock File Explorer very fast - go to Downloads folder and select the update.zip that you downloaded in the previous step. Check “Clear all data” and confirm the firmware upgrade (either by OK or Yes, I can’t remember the button that you get). This step as the previous one has to be done very fast, before the guest mode kicks in.

5th and Final STEP
If everything went smooth, the phone should restart in Firmware upgrade mode and should pass the “Checking firmware” phase. If not, repeat the steps again.
After the firmware upgrade process will finish the phone will reboot in Initialising firmware (white screen with FlyMe logo) and after that the Optimising apps (Optimising apps xx/xx) interface. Give it some time (it should take about 5-10 minutes).

ADDITIONAL INFO:
If during one of the steps you didn’t have enough time to do as described (phone gets back to Guest Mode before you do the required action), you have to repeat the: All Apps - Force stop, Clear data, Clear cache and Restart the phone to try again!
Once it all finishes you should be able to use the normal user once again!
Hope it helps you guys. I did it as I described here and I am once more a normal user of Meizu MX5.

last edited by KyoTox
Meizu MX5

OK. Back with more info…Another phone (Pro 5 - Thanks to Joz1 for the patience - I told you we can do it! ;) ) was debugged, and as I’ve seen, Safe Mode doesn’t change anything…

One more thing you can try is to Restore to factory defaults, and when the phone restarts, don’t allow it to connect to the internet!

  • Remove the SIM card.
  • In Settings - do a “Restore to factory defaults”.
  • When the phone restarts, SKIP the Wi-Fi connection!

On the Pro5, when the firmware was upgraded everything worked fine untill the phone connected to the Wi-Fi (and maybe received some sort of block from the Meizu server).
If everything goes well you should have enough time to copy an update.zip that you downloaded on the PC to the internal storage.

The firmware downgrade and upgrade (to fix the guest mode) for Pro5 should be done in this order (only for phones bought from China):

Waiting for feedback.

last edited by KyoTox

Hello my friend,
I have the same problem, but I’m trying to do what you tell the phone the first opening in only 2 seconds to allow the process of being done.
Sorry for my bad english

It passed the phone to self guest mode error meizi officials doing the work associated with this error please? Not being able to use my phone really bad situation

Meizu MX5

I managed to fix my phone this way.
Tonight I am debuging another phone (Pro 5) that has the same issue you have - it kicks in Guest Mode very fast. I am trying to find the culprit app that bugs the user into Guest mode.
I will reply as soon as I know which app does this or when I find a work-around so that you get enough time to do these steps.

Thank you for the guide, I’m trying that and let you know =D

Your technique is working, thanks a lot man.
I hope Meizu won’t re lock our smartphones…

thanx but… I have only 2 secondes to access to my settings/apps/etc… too short for me ;-(

Meizu MX5

Sorry guys for all of you that have such a short time. I managed to fix my phone by having more time (about 10-15 seconds and I don’t know why the time varies so much from user to user).
I think I found the bugged app: LuckyMoney - trying to force stop it at reboot doesn’t help because it’s used as a system service… We need to find a way to kill the app upon reboot or to delete the app (root needed and the time is too short to do such a long process)!

last edited by KyoTox
Meizu MX5

Ok. Back with more info…better said a request. For all of those that don’t have enough time to do these steps, I want to ask you to try the SAFE MODE to see if you get more time or even better, if you can bypass the Guest mode bug to do the steps I wrote in the guide.
To start the phone in SAFE MODE, after you turn off the phone, turn on the phone with power button and as soon as you see the Meizu logo PRESS AND HOLD the VOLUME DOWN BUTTON UNTIL IT GETS TO THE HOMESCREEN.
Waiting for feedback…

Admin

@KyoTox little note for those who try it:
Be sure to keep the Volume down button pressed, otherwise you end up in fastboot mode. If this happens, just press the Power button till the device restarts. ;)
Overall good job with your guide.

Hi,

I have also tried to debug everything but all I have is about 2-3 seconds…Any new ideas?

Can someone try to put firmware into sdcard and try to enter it in few seconds? I don’t have a spare SDcard, so it would be great if somebody try it.

Regards

last edited by n0namer21

Hi again, i’m on the feedback to my problem :nothing has change for me after the guide exept that i loose my phone calls and receive ;-)… No more time for passing in the guest mode (only 1 sec for me)… by i’m still calm…

and there is no way for me to get the “safe mode” too… i’m completly blocked !

I have tried safe mode but nothing changes. Enters fastboot but not recognized and trying to enter recovery just reboots.

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