I got my Pro 5 on December 2015, and now, a few months later the mTrack-Button isn´t working anymore. I don´t know why, because I did nothing to the phone, it occured randomly and i could not fix it until now. The thing is: The touchbutton for going back isn´t working anymore, same as the fingerprint sensor. Physicle press is working, so going back to the homescreen isn´t a problem. In the meantime I did all the stuff with the software-based ‘SmartTouch’.
What I tried till now:
- Factory reset
- Flashed newest chinese firmware & back to international 18.104.22.168g
- cleared via recovery
- tried everything I could imagine in the phone´s settings
What really confused me is that when i go to fingerprint & security settings and on to fingerprint management there is just ONE fingerprint captured, but i can not delete that one! I also can´t add new fingerprints…
I´m really disappointed of the phone right know, would have been better to buy another phone with better quality!?!
If anyone can help me that would be great!