Hi, I also have the same problem, but i also can’t enter into recovery mode. Any suggestion on how to unlock our phones? Meizu replied that they cannot help because the phone might have been stolen so they cannot help us or just contact the supplier who sold us the phones. Is it possible to just reflash Stock ROM on it to clear all data? If so, how? please help us…
@mikejaytdc Ways to flash the ROM are described in FAQ, link is up-left on the QA subcathegory page.
Btw, to enter Recovery (if seller did not mess up something): Shut the phone off, then press Volume Up and Power button together until the Meizu logo shows up, then leave Power button but keep pressing Volume up.
Once in Recovery, connect the phone by USB to PC, you should see USB Recovery partition of about 900 MB. Copy onto the update.zip file with the corresponding ROM (read the FAQ, pay attention do you have A, O or I stock ROM, you can always go up and down in eg A versions but this OTA way you cannot cross from A to I).
Check both Clear Data and System Upgrade and proceed, upgrading and rebooting may take several minutes, be patient until it boots into flyme.
There is also a more complicated and unofficial procedure to switch from A or O to international I version, consult the FAQ