Problem with primary camera

Hello,
Few days ago, surprisingly, I tried to enter the camera, but an error message shown: “Camera error - can not connect to camera”.
Things I made in order to solve the problem:
* Restart
* Install google camera from google play
* Clear data of camera application, and also force close of it
* Clear user data
* Reinstall the version (4.2.2.2I) with clear user data
* Upgrade to 4.2.8.2I version with clear user data

After each step, the situation not changed.
But a short time later, the front camera start working. I enter the camera applciation, and the front camera work. When I press on the “change camera” button - it “changes” it to the front camera again.

What can I do in order to fix the primary camera?
Thanks for your help.
Best regards,
Ednri.

@‘ednri’ said:

Hello,
Few days ago, surprisingly, I tried to enter the camera, but an error message shown: “Camera error - can not connect to camera”.
Things I made in order to solve the problem:
* Restart
* Install google camera from google play
* Clear data of camera application, and also force close of it
* Clear user data
* Reinstall the version (4.2.2.2I) with clear user data
* Upgrade to 4.2.8.2I version with clear user data

After each step, the situation not changed.
But a short time later, the front camera start working. I enter the camera applciation, and the front camera work. When I press on the “change camera” button - it “changes” it to the front camera again.

What can I do in order to fix the primary camera?
Thanks for your help.
Best regards,
Ednri.

Download MTK Tools from the playstore, see if you can connect to the rear camera from that application.
If you cannot, I fear it might be a hardware issue.
Has if ever worked or just suddenly stopped working?

@‘punkmonkey1984’ said:

@‘ednri’ said:

Hello,
Few days ago, surprisingly, I tried to enter the camera, but an error message shown: “Camera error - can not connect to camera”.
Things I made in order to solve the problem:
* Restart
* Install google camera from google play
* Clear data of camera application, and also force close of it
* Clear user data
* Reinstall the version (4.2.2.2I) with clear user data
* Upgrade to 4.2.8.2I version with clear user data

After each step, the situation not changed.
But a short time later, the front camera start working. I enter the camera applciation, and the front camera work. When I press on the “change camera” button - it “changes” it to the front camera again.

What can I do in order to fix the primary camera?
Thanks for your help.
Best regards,
Ednri.

Download MTK Tools from the playstore, see if you can connect to the rear camera from that application.
If you cannot, I fear it might be a hardware issue.
Has if ever worked or just suddenly stopped working?

I don’t find MTK Tools in the play store. This is the full name?
It worked perfectly from the moment I started using the device - almost 3 months, and suddenly stopped working (As I wrote - in the beggining both cameras didn’t worked, and now only the front camera work).

@‘ednri’ said:

@‘punkmonkey1984’ said:

@‘ednri’ said:

Hello,
Few days ago, surprisingly, I tried to enter the camera, but an error message shown: “Camera error - can not connect to camera”.
Things I made in order to solve the problem:
* Restart
* Install google camera from google play
* Clear data of camera application, and also force close of it
* Clear user data
* Reinstall the version (4.2.2.2I) with clear user data
* Upgrade to 4.2.8.2I version with clear user data

After each step, the situation not changed.
But a short time later, the front camera start working. I enter the camera applciation, and the front camera work. When I press on the “change camera” button - it “changes” it to the front camera again.

What can I do in order to fix the primary camera?
Thanks for your help.
Best regards,
Ednri.

Download MTK Tools from the playstore, see if you can connect to the rear camera from that application.
If you cannot, I fear it might be a hardware issue.
Has if ever worked or just suddenly stopped working?

I don’t find MTK Tools in the play store. This is the full name?
It worked perfectly from the moment I started using the device - almost 3 months, and suddenly stopped working (As I wrote - in the beggining both cameras didn’t worked, and now only the front camera work).

Wrong name, sorry
https://play.google.com/store/apps/details?id=com.themonsterit.EngineerStarter

@‘punkmonkey1984’ said:

@‘ednri’ said:

@‘punkmonkey1984’ said:

@‘ednri’ said:

Hello,
Few days ago, surprisingly, I tried to enter the camera, but an error message shown: “Camera error - can not connect to camera”.
Things I made in order to solve the problem:
* Restart
* Install google camera from google play
* Clear data of camera application, and also force close of it
* Clear user data
* Reinstall the version (4.2.2.2I) with clear user data
* Upgrade to 4.2.8.2I version with clear user data

After each step, the situation not changed.
But a short time later, the front camera start working. I enter the camera applciation, and the front camera work. When I press on the “change camera” button - it “changes” it to the front camera again.

What can I do in order to fix the primary camera?
Thanks for your help.
Best regards,
Ednri.

Download MTK Tools from the playstore, see if you can connect to the rear camera from that application.
If you cannot, I fear it might be a hardware issue.
Has if ever worked or just suddenly stopped working?

I don’t find MTK Tools in the play store. This is the full name?
It worked perfectly from the moment I started using the device - almost 3 months, and suddenly stopped working (As I wrote - in the beggining both cameras didn’t worked, and now only the front camera work).

Wrong name, sorry
https://play.google.com/store/apps/details?id=com.themonsterit.EngineerStarter

I enter the application, choose “MTK Settings”, choose “Hardware Testing” tab, choose “Camera”.
What should I do from here?

At the bottom it has start preview.
It should show the selected camera

It shows the front camera.

Hello, I have the same problem. I test with app camera tester and obtain ‘camera canceled’. I’m using 5.5.12.29A version. Some idea?
Thanks

Try to freeze the camera app, then try.

Try uses Sd maid or Titanium backup.

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