\[help me\]about log in flyme account and use fingerprint

1.today i restart my meizu MX4 pro then it notify my phone is locked.i press my password to log in but it doesn’t work althought i can log in my flyme account in meizu.cn :( it notify S/N and username do not match :( i use keyboard English to press
2. i can not used fingerprint after i finish touching my finger to hometouch :(

now my phone need 2hour to press passcode and i think i will change password in meizu.cn .if it don’t work … fucking this security.too hard

Looks like your connection to Meizufans was lost, please wait while we try to reconnect.